Certificate, diploma, and degree students studying hospitality at SEGi recently traded their textbooks for a hands-on learning experience in Port Dickson. The educational trip took them to not one, but two renowned resorts – Lexis Hibiscus and Tasik Villa Resort – offering a diverse and comprehensive look into the hospitality industry.
This immersive experience, embedded within their coursework, allowed students to witness firsthand the day-to-day operations of successful resorts. They observed industry best practices in guest services, resort management, and overall operations, gaining valuable exposure to the realities of the hospitality sector.
The inclusion of Tasik Villa Resort was a last-minute bonus, thanks to a late approval, enriching the learning experience further. With half the students exploring the luxurious overwater villas and extensive facilities of Lexis Hibiscus, and the other half immersed in the family-friendly environment of Tasik Villa, the trip provided a well-rounded perspective on different resort management styles and target audiences.
At Lexis Hibiscus, students observed the intricacies of managing a high-end property, from guest relations and housekeeping procedures to the coordination of various departments to ensure a seamless and luxurious experience.
Tasik Villa Resort, with its focus on family-friendly accommodation and recreational activities, offered a contrasting learning environment. Students gained insights into catering to the needs of families and leisure travellers, with a focus on creating a welcoming and engaging atmosphere. They observed the management of recreational facilities, food and beverage services, and the unique challenges and rewards of this market segment.
By experiencing both resorts, students gained a deeper understanding of the diverse nature of the hospitality industry and the varying approaches to successful resort management. This real-world exposure bridged the gap between theoretical learning and industry practices, allowing students to connect their classroom knowledge with practical observations.
This initiative is in line with the United Nation’s Sustainable Development Goals, specifically:
- SDG 4: Quality Education
- SDG 8: Decent Work and Economic Growth
- SDG 12: Responsible Consumption and Production